Peace of Mind Protection
Peace of Mind Protection
We get it; you’re desperate to book your grad trip, but what if plans change and you can’t go? We want you to feel confident booking your trip, and that’s why we’ve created our Peace of Mind Protection Plan.
Global Safety
Safe Travels Stamp approved by the WTTC (World Tourism Travel Council) global, standardized health and hygiene policies and procedures on all our trips.
Medical Travel Insurance
Up to $1,000,000 emergency medical coverage including medical evacuation, or upgrade and receive up to $10,000,000 coverage.
Trip Cancellation Coverage
Cancel For Any Reason
Upgrade to Premium Insurance - Cancel your trip up to 24 hours prior and receive back 80%, no reason required.
Insurance
Comprehensive Medical Travel Insurance with Manulife
Upgrade to the Premium Protection Plan to receive this benefit - If you decide to cancel from 24 hours before your trip, that will cover you for 80% of your money back!
For more information, click here.
Youth Medical Insurance
Emergency Medical Insurance covers you for up to $1,000,000 CAD of covered expenses incurred by you for treatment required by you during your trip, or upgrade to receive up to $10,000,000 of coverage. Medical evacuation coverage is included.
For more information, click here.
Cancel For Any Reason (CFAR) Coverage
You may cancel your trip 7 days or more before the scheduled departure date stated on your confirmation of coverage and we will pay up to 80% of the covered amount for the non-refundable prepaid travel arrangement costs.
You may also cancel your trip 6 days to 24 hours immediately before your scheduled departure date (and time) stated on your confirmation of coverage and receive up to 80% of the covered amount for the non-refundable prepaid travel arrangement costs up to $2,500.
For more information, click here.
Global Safety
Global, standardized health and hygiene policies and procedures on all our trips.
The World Tourism Travel Council specially designed this stamp to allow travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.
See more information here.
Pre-Trip
Pre-Trip Health Declaration
To ensure our passengers’ wellbeing, we ask all travellers to complete a Health Declaration before travel. It asks if travellers have tested positive for COVID-19 and are experiencing any symptoms or have recently been in contact with someone who tested positive for COVID-19. This also includes if any passengers have been outside of Canada for the past 14 days. If this is the case, passengers will not be able to travel until they are cleared by a medical professional.
Pre-Trip Email
We will continue to contact our travellers, communicate relevant changes, share health and hygiene guidelines and information around how to recognize COVID-19 symptoms. We want you to feel as prepared as possible before your amazing trip with us.
On-Site
Arrival and Welcome
We’ve adapted trip arrival times to ease congestion between groups so our Destination Team can conduct their welcome, covering what to expect on your trip and all the necessary safety precautions.
Our Destination Team
Physical Distancing and Group Size
Air Travel
Transportation
PPE
Hotels
Self-Screening
If a Traveller Exhibits Symptoms of COVID-19
Post-Trip
Destination Team Post-Trip Health Declaration
Upon completing your trip, our Destination Team will complete a post-trip health declaration indicating if they are experiencing any COVID-19 symptoms to inform our passengers if there is any transmission.
Post-Trip Survey
After your trip, you will be able to provide us with feedback on your experience with us to continue to improve for future passengers.
As a final note, these policies are designed as precautionary measures addressing the current situation regarding COVID-19 and will consistently evolve following the guidance of The World Health Organization, government guidelines and an overall scientific approach that will all work together to keep you, our passengers safe. This is our preparedness promise to you.
COVID-19 FAQs
Our procedures include but are not limited to:
- Quickly isolating the unwell traveller and other passengers.
- Depending on location, this may be through physical distance or use of Personal Protective Equipment, such as a face covering and disposable gloves.
- Immediately seeking medical attention and a COVID-19 testing facility.
- Working with local authorities and following their direction.
All our hotel partners will:
- Follow the sanitation and hygiene guidelines set out by local authorities and Ceremony Travel.
- Ensure all hotel staff are trained in new COVID-19 prevention policies
- Ensure appropriate physical distancing in all common areas
- Make hand sanitizer available in common areas
- Thoroughly sanitize rooms between travellers
- Frequently clean and monitor high traffic areas
Our Destination Team's COVID-19 training includes but is not limited to:
- How COVID-19 spreads
- Symptoms of COVID-19 and identifying potentially unwell travellers
- Effective personal hygiene and effective prevention techniques
- Effective use of PPE (personal protection equipment)
- Appropriate physical distancing protocols
- Preventative measures to ensure your wellbeing
- Protocols in the event of a suspected COVID-19 case
Our team is currently working on a plan of what our trips will look like in a new COVID-19 environment. If COVID-19 remains an issue next year, and you are not comfortable travelling, our Peace of Mind Protection has you covered. As the situation evolves, we’re also continuing to adapt and enhance our policies to meet the changing needs of our customers.